Meet Aaron Jones, the visionary Founder and President of The Repair Companies Shop. With a passion for innovation and a commitment to excellence, Aaron has successfully established The Repair Companies Shop as a leader in the industry.
His journey began with a simple yet powerful mission: to create a reliable and customer-focused service that meets the diverse needs of individuals and businesses alike. Under his guidance, the company has flourished, earning a reputation for its unparalleled quality.
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Aaron is not alone in this venture; he is joined by a talented team of partners who share his vision and dedication. Paul Stawowczyk and Alex Chicoine, known for their innovative approach and technical expertise, play a crucial role in driving the company’s commitment to using the latest technology and techniques in the auto industry.
Supporting this formidable team is Nicole Jones, Aaron’s wife and an integral part of the company’s success. With her keen business acumen and strong organizational skills, Nicole helps to foster a collaborative and positive work environment, ensuring that the company culture aligns with their core values of integrity, respect, and teamwork.
Their shared passion for cars goes hand in hand with their love for fine cigars. With a deep-rooted appreciation for both the automotive world and the art of cigar smoking, this team brings a unique blend of expertise and style to the auto repair and reconditioning industry.
The Repair Companies Shop is located in the heart of the Midwest and is your trusted destination for top-quality auto reconditioning services. With a team of experienced technicians and state-of-the-art equipment, they specialize in delivering comprehensive solutions to keep your vehicle looking its best. For all your cosmetic vehicle needs and detailing, they provide exceptional service and results that exceed your expectations. TRCS specializes in services such as: Paintless Dent Repair, Paint and Body work, Powder Coating, Wheel Repair, Upholstery, Paint Protection Film and more! You can trust them to take care of your car with precision, expertise, and a passion for excellence. Visit their website for more details on their Services! www.therepair.co
- How was the concept of The Repair Companies Shop created?
The Repair Companies Shop began by exclusively offering Mobile Upholstery Repair to local dealerships in 2013. Over time, Aaron expanded the company’s services, starting with Paint Repair Services, thanks to the assistance of Paul Stawowczyk. Following the same successful business model, Aaron also introduced Dent Repair services with the help of Alex Chicoine. By 2020, The Repair Companies Shop had further diversified its offerings and started providing detail services to the public.
- What type of services do you offer?
Upholstery 2013
Paint 2016
Dent 2017
Wheel 2019
Detail 2020
Autofilms 2021
Powder Coating 2022
Sell tires 2024
- Talk about the team and/or technicians (their expertise). How is a family work environment created?
On family work environment:
By understanding that your employees are the most important part of your business and putting them first.
Creating a culture in which employees feel like they have a voice and are respected and appreciated for their work and dedication to the business.
Team/ techs: We hand pick all our technicians based upon their work ethics and demonstrated values. Aaron provides all new technicians with months of training until their craft is mastered and they are ready to be on their own. Technicians are provided with all the latest tools and technology they need to be successful in their position, to provide quality work, stay ahead of the competition and have the latest tools and knowledge in the industry.
- How do you ensure that your technicians are properly trained and certified to work on different makes and models of vehicles?
Comprehensive Training: We invest in our technicians by sending them to out-of-state expos, seminars, and specialized training programs to obtain certification in their craft. This ensures they are well-versed in the best processes, tools, and equipment necessary to excel in their roles.
- How do you handle customer complaints or concerns about the quality of work performed on their vehicles?
Our code states:
Honesty, transparency, no excuses, and being dedicated to getting the job done right.
We spend time with each customer to understand their goals and expectations. We communicate and set the expectation ahead of time/before the work is started. It is important to us for our client to understand what is possible and to give them options.
When things don’t go as planned, we do our best to make things right and as our code states: no excuses, dedicated to getting the job done right.
- Can you provide examples of any specialized services or advanced technologies that your shop offers?
Our services cater to a specific niche within the automotive industry. With 25 years of experience, we operate in a state-of-the-art facility, offering specialized services that can save our clients hundreds, if not thousands, of dollars when it comes to cosmetic repairs on their vehicles, as opposed to costly replacements.
- How do you stay current with industry trends and advancements in automotive technology?
We participate in seminars and expos several times a year to network and stay updated on the latest tools, products, and technologies in the industry. Additionally, we frequently send our technicians out of state to gain firsthand experience and learn about the newest advancements available in the field.
- How has the economy impacted the car industry?
Currently, interest rates are high, inflation is rising, and vehicle prices continue to increase. As a result, people are holding on to their vehicles longer and car dealerships are having difficulty purchasing used vehicles. This trend impacts our workflow, as we are seeing more retail clients coming through the door who want to preserve the value of their vehicles, while we are experiencing a slight decline in our wholesale market.
- How were you introduced to cigars?
I was introduced to cigars as an alternative to cigarette smoking, and I’ve found that smoking cigars provides me with a space for creativity and reflection on the industry and business. Some of my best business strategies and ideas emerge while I enjoy a cigar alongside a good bourbon.
